TrashHelp Terms of Service Agreement
IMPORTANT NOTICE: Please carefully read the following Terms of Service. By accepting a quote or utilizing our services, you acknowledge that you have read, understand, and agree to these terms. These terms constitute a binding agreement between you (the “Client”) and TrashHelp, including its owners, employees, and subcontractors (the “Company”).
- SCOPE OF SERVICES
TrashHelp provides professional junk removal and dumpster rental services for both residential and commercial clients. By agreeing to these terms, you understand and accept the following:
- Junk removal services include the collection, transportation, and disposal of unwanted items as directed by the Client. Additional fees may apply based on accessibility or other considerations.
- Dumpster rental services include the delivery, placement, rental, and removal of dumpsters for Client use within the agreed rental period.
- SERVICE AUTHORIZATIONS
- Access to Property: The Client authorizes the Company to access their property for the purpose of delivering, servicing, or removing dumpsters, as well as performing junk removal services.
- Dumpster Placement: The Client is responsible for specifying placement instructions. TrashHelp is not liable for damage to driveways, lawns, or other property features caused by dumpster placement unless negligence is proven.
- Service Timeframes: The Company will perform services within the estimated timeframe. Delays due to weather, site conditions, or unforeseen circumstances may require rescheduling. The Company will communicate any changes promptly.
3. COVERAGE AREAS
TrashHelp provides services in Palm Beach County and surrounding areas, including Broward, St. Lucie, and Martin Counties. Additional fees may apply for services outside Palm Beach County.
For detailed pricing and additional information, please visit our website at www.trashhelp.com or contact us directly at 561.316.8668 or info@trashhelp.com.
4. LOAD LIMITS AND OVERAGE CHARGES
- Junk Removal Loads:
- Each 1/4 load (4 cubic yards) includes a weight allowance of 1,000 lbs.
- Weight overages are charged at $42.50 per 1,000 lbs beyond the included allowance.
- Additional fees apply for items located more than 50 feet from the truck or if stairs/elevators are involved.
- Dumpster Rental Loads:
- Dumpsters include a specific tonnage allowance and rental period as outlined in the Client’s quote.
- Overages are charged at $95 per ton (prorated) for weights exceeding the allowance.
- Dumpsters must not be overloaded or filled above the sides. The total weight must not exceed 8,000 lbs.
- Overloaded Dumpsters: Dumpsters with debris hanging out of the sides, top, or back will incur a $150 fee for the additional safety precautions required during transport.
- USAGE AND RESPONSIBILITY
- Approved Materials: Dumpsters are to be used for approved materials only. Prohibited materials include, but are not limited to: hazardous chemicals, asbestos, batteries, flammable items, and medical waste.
- Weight and Load Limits: Dumpsters must not be overloaded or exceed the maximum weight limit. Overloading beyond the fill line is prohibited and may result in additional fees or removal delays.
- Junk Identification: For junk removal, the Client must clearly identify items for disposal. The Company is not liable for mistakenly removed items not properly identified.
- Movement Restrictions: Dumpsters must not be moved during the rental period. Any damage caused by unauthorized movement is the Client’s responsibility.
- Failed Attempts: Any failed attempt to pick up or drop off a dumpster due to access restrictions or improper preparation will result in a $150 trip charge.
- RISKS AND LIABILITY ACKNOWLEDGEMENTS
- Property Conditions: The Client assumes all risks associated with property conditions, such as uneven ground, improper maintenance, or hidden obstructions.
- Damage: TrashHelp is not responsible for damage resulting from pre-existing conditions or misuse of rented equipment. Any damages caused by negligence or willful misconduct will be assessed and addressed by the Company.
- Prohibited Materials: The Client is responsible for notifying the Company of any restricted materials or areas where services should not be performed. Failure to provide this notice releases the Company from liability.
- ON THE DAY OF SERVICE
To ensure efficient service, the Client agrees to:
- Provide clear access to the property, including gates or secured areas.
- Remove vehicles, debris, and obstacles that may hinder service.
- Notify the Company of any neighbor access required for service.
- Secure pets indoors during service.
- Confirm that the work area is cleared of sensitive materials, such as unsecured items.
- PAYMENT TERMS
- Payment Due Upon Completion: Payment for services is due immediately upon completion unless a written agreement for extended terms (e.g., net 30) is made.
- Accepted Payment Methods: TrashHelp accepts cash, check, credit card (+4% processing fee), Venmo, Zelle, PayPal, CashApp, and Apple Pay.
Late Payments:
- For payments due upon completion:
- 5 days late: A 5% late fee will be added to the total balance.
- 10 days late: A 10% late fee will be added to the total balance.
- 20 days late: A 20% late fee will be added to the total balance.
- 30 days late: A 30% late fee will be added to the total balance.
- 60 Days Past Due: If payment is not received within 60 days of the due date, TrashHelp reserves the right to file a civil claim to collect the outstanding balance. Any legal fees or court costs incurred in the collection process will be added to the unpaid balance. TrashHelp reserves the right to refuse further services to Clients with outstanding balances or repeated late payments.
For Net 30 Agreements:
- For Clients with an agreed net 30 payment schedule:
- Payments not received within 30 days of the due date will incur a 10% late fee.
- Late fees will continue to accrue at 10% every 30 days thereafter.
- 90 Days Past Due: If payment is not received within 90 days of the due date, TrashHelp reserves the right to take legal action to collect the outstanding balance. All associated legal fees and court costs will be added to the total amount owed.
Termination of Services:
- TrashHelp reserves the right to terminate ongoing or future services for any Client with balances exceeding the above timeframes or for Clients with a history of late payments.
- CANCELLATION POLICY
Junk Removal Services:
- Same-Day Cancellations: Cancellations made on the same day as the scheduled junk removal service will incur a 50% cancellation fee based on the quoted service amount.
- No-Response Policy: If the Client is unresponsive or unavailable on the scheduled service day, resulting in the inability to complete the job, the same 50% cancellation fee will apply.
Dumpster Rental Services:
- 48-Hour Cancellations: Cancellations made less than 48 hours before the scheduled delivery or service date will incur a $50 cancellation fee.
- Access Restrictions: If the Company arrives at the property and cannot access the site (e.g., gated access not provided or obstructions in the service area), a $150 fee will be charged.
- CONTENT RELEASE
By using TrashHelp’s services, the Client grants permission to use photos, videos, or testimonials for advertising or training purposes. No personal information, such as names or addresses, will be disclosed. Clients may opt out by notifying the Company in writing.
- EXCLUSIONS AND LIMITATIONS
- TrashHelp is not responsible for damage caused by improper use of dumpsters or pre-existing property conditions.
- The Client is responsible for any fines, fees, or penalties incurred due to the disposal of prohibited materials or violations of local regulations.
- Additional fees may apply for extra trips, excess weight, or extended rental periods.
- DAMAGES AND DISPUTES
- Reporting Damages: Any damages believed to be caused by the Company must be reported within 3 days of service completion.
- Resolution Process: TrashHelp will investigate and, if necessary, repair or compensate for damages caused by negligence.
- Limitations: The Company is not liable for damages resulting from unavoidable risks, such as weather or structural vulnerabilities.
- ACCEPTANCE OF TERMS
By accepting a quote/estimate, scheduling services, or utilizing TrashHelp’s junk removal and/or dumpster rental services, the Client acknowledges that they have read, understood, and agreed to all terms and conditions outlined in this agreement.
The Client further agrees:
- To honor all payment terms, including late fees and legal actions outlined for non-payment.
- To provide accurate and timely information necessary for the successful execution of services.
- To release TrashHelp from liability for damages resulting from pre-existing property conditions or actions outside the Company’s control.
This agreement is legally binding and enforceable. By proceeding with services, the Client affirms their consent to these terms and agrees to act in good faith to fulfill their obligations.
For any questions or clarifications regarding these terms, please contact TrashHelp at info@trashhelp.com before confirming your quote or scheduling your service.